The ideal candidate for the role will be responsible to ensure that they achieve the agreed sales and revenue targets in line with the business requirements
What you will love doing in this role
Meet sales objectives and revenue targets
Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
Always ensure that any outstanding tasks are up to date
Adhere to all service level agreements
Consistently and proactively communicate ways to improve efficiencies in our performance and procedures and systems
Provide exceptional customer service
Ensure a professional, polite and efficient service is offered by acting as an ambassador
Take responsibility for each call by ensuring that advice is always given in the customers best interest
Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
Continuously work towards improving the customer experience and service delivery
Meet operational & quality efficiencies
Ensure the accurate completion of time sheets on a daily basis
Ensure all verification documents are completed and approved within the required timeframes
Ensure the accurate capturing of customer account details onto the system
Follow company processes accurately to ensure quality of service delivery
Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmark
Administration and reporting
Provide relief work in other operational departments in order to meet business requirements and customer needs – when required
Provide daily/weekly/monthly reports as per business requirements
Acquire and accurately capture all necessary documentation
Provide Relief Services
Provide relief work in other operational departments in order to meet business requirements and customer needs – when required
Requirements:
What you’ll need to do this role
Grade 12/Matric (Minimum Required)
5 years’ minimum experience in Direct Selling Industry
B Degree (advantageous)
Drivers License
What we will love about you
Energetic with a positive attitude
Persuasive skills
Ability to work independently as well as within a team
